Returns & Exchanges

At EcoFlow, we stand by the quality of our portable power solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction. If your product is defective or does not meet your energy needs, we provide a streamlined return process for all eligible hardware and accessories.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the serial number of your EcoFlow device to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the item in its original packaging including all cables, adapters, and manuals to ensure the product is protected during transit and eligible for a full refund.

3

Ship the Product

Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location; please keep your tracking receipt for verification purposes.

4

Inspection and Refund

Once our technicians verify the unit's condition at our warehouse, your refund will be processed to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing