Frequently Asked Questions

Everything you need to know about your sustainable power solutions.

What is the standard shipping time for EcoFlow products?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

Do EcoFlow portable power stations come with a warranty?

Yes, all our portable power stations and solar panels come with a limited warranty ranging from 2 to 5 years, depending on the specific model and series.

What is your return policy for electronics?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund.

Can I use third-party solar panels with EcoFlow stations?

Yes, EcoFlow power stations are compatible with most third-party solar panels, provided they have the correct MC4 connectors and fall within the supported voltage range.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm or Klarna.

Are the power stations waterproof?

While our power stations are designed for outdoor durability, they are not fully waterproof. We recommend using a protective cover or keeping them in a dry area during heavy rain.